Refund policy
Return and Refund Policy
Made-to-order items
Most products are made specifically after an order is placed. Because of this, we do not accept returns, exchanges, or refunds for change of mind, ordering the wrong size or color, entering an incorrect or incomplete address, or other customer selection errors. Please review product details, sizing, color, personalization, and shipping information carefully before placing your order.
Damaged, defective, misprinted, or incorrect items
If an item arrives damaged, defective, misprinted, or different from what was ordered, contact us at orders@averyridgeranchapparel.com within 7 calendar days after delivery. Visible damage to the shipping package must be reported within 72 hours after delivery.
Include your order number, a description of the problem, and clear photographs of the item, the packaging, and the shipping label. We may request additional photographs or information needed to review the claim.
If the claim is approved, we will provide an appropriate replacement or a refund to the original payment method. Customers do not need to return a defective or incorrect item unless we specifically provide return instructions. Do not send any item to us without prior authorization.
Returns and exchanges
We do not accept general returns or exchanges for non-defective made-to-order products, including requests based on fit, color preference, or buyer's remorse. If we shipped the wrong product, size, or color, it will be handled as an incorrect-item claim under the procedure above.
Order changes and cancellations
Orders may enter production shortly after they are placed. Changes or cancellations cannot be guaranteed once production has begun. Contact us as soon as possible at orders@averyridgeranchapparel.com if you notice an order error.
Lost or undelivered packages
If tracking shows no movement for an extended period or the package has not arrived after the estimated delivery window, contact us so we can investigate with the carrier. A replacement or refund may be offered after the shipment is confirmed lost and the delivery information has been verified. We are not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer.
Refunds
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after we approved your refund, contact orders@averyridgeranchapparel.com.
Legal rights
Nothing in this policy limits any non-waivable rights available to you under applicable consumer-protection law. Where applicable law requires a different remedy or return right, that law controls.
Questions
Contact Avery Ridge Ranch Apparel at orders@averyridgeranchapparel.com.